What Consumer Intelligence Can Tell Us About Reactions to The Metaverse

Despite tying the brand to the Metaverse-concept, social media users do not frequently mention Meta, Facebook, or Horizon Worlds when discussing it. Using an Infegy Atlas feature called Narratives, we found that posts focusing on Mark Zuckerberg-related entities only made up 2.93% of the top metaverse-related conversation, even after the company’s pivot. We found that mentions of cryptocurrencies and decentralization around virtual reality were much more common. 

Meta’s flagship Metaverse offering is Horizon Worlds, an immersive, 3D social world where users can interact with others all over the world. Horizon Worlds launched in December 2021 after a long beta-testing period. Despite Meta’s extensive financial backing, Horizon Worlds post volume has only increased 22% within the last year. This declining post volume corroborates disappointing user growth from Meta. Meta had originally hoped for 500,000 active users by the end of 2022, but had less than 200,000 by mid-October.

Unlike a traditional social network which just requires a phone or computer, the Metaverse requires consumers to purchase additional virtual reality hardware, which can often be quite expensive. Meta’s Reality Labs launched their newest offering, Quest Pro, in early October 2022. This headset has garnered a lukewarm reception. Infegy Atlas only recorded 31,529 mentions of Quest Pro on launch day, with that number quickly dwindling to 0.

For comparison, Apple’s purported AR goggles, which have not been announced or released yet, garnered 2.75 times the post volume of Meta’s Quest Pro. 

We used Infegy Atlas to identify four pain-points potential customers had with Meta’s Metaverse concept. We found that early users complained about poor graphics, the extensive prevalence of sexual assault and adult content, the exorbitant cost, and the demographic imbalance associated with the platform. 

First, users complained extensively online about the primitive graphics associated with Meta’s Metaverse. Mark Zuckerberg posted a screenshot of the game on his personal Facebook page, and was mocked extensively online. Users said it looked like an avatar from a video game straight from the early 2000s. Users also complained that the avatars in Horizon Worlds lacked legs.

Secondly, users found a high preponderance of adult material on Horizon Worlds. This is especially concerning considering that children are allowed on Meta’s platform. One researcher claimed she was virtually assaulted by a group of men within sixty seconds of joining a virtual world. Meta has tried to pivot to these challenges by instituting a mandatory “boundary” around avatars, but the internet has remained skeptical that Meta will be able to keep inappropriate content off the platform.

Third, analysts have found Meta’s pricing adds friction to Metaverse growth. Traditional social media only requires a computer or a smartphone. These items are ubiquitous in society, so they don’t require consumers to purchase additional equipment. The Metaverse, on the other hand, requires users to make a minimum $400 purchase on Meta’s Quest 2 or spend $1499 for the more premium Quest Pro. Many users aren’t willing to spend that much for an experimental platform that’s still in development. Equally concerning are customers who paid for headsets but no longer use them. The Wall Street Journal found that more than half of all VR headsets aren’t in use 6 months after purchase. 

Lastly, Meta’s Horizon Worlds does not reflect the demographic balance of the world it’s supposed to mirror. Meta’s objective around Horizon Worlds, and the Metaverse in general, was to create a virtual reflection of the physical world. Infegy Atlas shows that this is not the case. Male post volume was more than twice as high as female post volume. Additionally, Infegy Atlas shows a skewed age distribution as well. Our stats mirror Meta’s usage statistics which show a similar imbalance.

Meta has sunk over $10 billion into the Metaverse thus far, with major brands piling on. For example, Gucci built virtual stores and Louis Vuitton developed an immersive video game. A good social intelligence platform like Infegy Atlas could have made brands aware of the risks and poor usage statistics before investing their hard earned brand equity in a risky and potentially flailing venture.